LAST UPDATED: May 25, 2018
This
Privacy Policy (“Privacy Policy”) describes the practices of the Hopyard
Recycling companies, comprising Hopyard Recycling(collectively, “Hopyard
Recycling” or the “Companies,” “we,” “us,” “our”) regarding information
collected through our websites and our products and services (collectively, the
“Hopyard Recycling Services” or “Services”).
Our privacy practices may vary among the places in which we operate in order to
comply with applicable legal requirements.
When
you interact with the Hopyard Recycling Services, you consent to such
collection, use and sharing of information as described in this Privacy Policy
and our Terms of Use. If you do not consent to the terms of this Privacy Policy
and our Terms of Use, do not continue to interact with or use the Hopyard
Recycling Services.
European
Residents: Please see our European Privacy Policy (below)
for residents of the European Union, the European Economic Area or Switzerland.
We may also process personal data submitted relating to individuals in Europe
via other compliance mechanisms, including use of the European Union Standard
Contractual Clauses or Binding Corporate Rules.
INFORMATION WE MAY COLLECT
The Hopyard
Recycling Services gather certain information automatically, some of which
may be considered personal information under applicable law.
We may collect, among other things, the following types of information:
• Name
• Address (including billing and shipping address)
• Telephone number
• Email address
• Fax number
• Professional information, such as employer or organizational
affiliation for a customer or partner
• Payment or financial information for billing purposes
• Screen name
• Screen sharing views, at the request of customers, for technical
or other types of support
• Any data in any files uploaded, emailed or otherwise provided by
customers for technical or other types of support
• Operating system type and version, web server type and
version, php version, database type and version
• Unique IDs such as a cookie placed on a computer or mobile
device, or device IDs
• IP address or MAC address, and information derived from an IP or
MAC address, such as geographic location
• Browsing activities, cookies and similar data, and platform or mobile
application use data
• Referring domain, destination domain and destination path
• Geolocational data, including latitudinal and
longitudinal data
• User IDs and passwords for customers with accounts on the Hopyard
Recycling Services
• Information about the performance, security, software
configuration and availability of our software on your servers and network
• Website user statistics and website and portal use and viewing
activity records
• Communication preferences
• Other similar information
We may also collect information, including personal information, in the
following situations:
•
Registration, purchase and use of the Hopyard RecyclingServices: Information
such as name, email address, billing or shipping address, telephone number,
company/organization, financial information (such as credit card number,
verification code, expiration date), and other information, may be collected
in Hopyard Recycling with registration for, purchase of or use of
the Hopyard Recycling Services (for example, to sign-up for and log
into the Hopyard Recycling Services), including for processing and
shipping of orders. Customers may update their information by logging into
their account. Information may also be collected to track license use.
•
Communications: Personal information such as name, email
address, and other information, may be collected, when provided in any
communications, whether via email, social media, telephone or otherwise.
•
Support: Personal information may be collected in Hopyard
Recycling with customer support, whether via screensharing, email,
social media, telephone or otherwise.
•
Surveys and Research: We may collect personal information
from anyone participating in research, contests or surveys.
USE OF INFORMATION
Hopyard
Recycling may use the information, including personal information, collected
in Hopyard Recycling with the Hopyard Recycling Services
for the purpose of providing the Services to our customers, as well as for
supporting our business functions, such as fraud prevention, marketing,
analytics and legal functions and other legitimate purposes.
To the extent permitted by applicable law and, for customer data, as permitted
by our customer agreements, we may use information collected in Hopyard
Recycling with our Services:
• To operate the Hopyard Recycling Services and provide
support.
• To fulfill customer requests, such as to create a Hopyard
Recycling Services account or complete customer purchases.
• To communicate with our customers; to inform customers and users
of products, programs, services and promotions.
• To send customers information regarding the Hopyard
Recycling Services and issues specifically affecting Hopyard
Recycling Services.
• To respond to reviews, comments, or other feedback provided to
us.
• To support and personalize our Services, websites, mobile
services, and advertising.
• To protect the security and integrity of our Services, content,
and our business.
• To provide support
• For benchmarking, data analysis, audits, developing new products,
enhancing the Hopyard Recycling Services, facilitating product,
software and applications development, improving our services, conducting
research, analysis, studies or surveys, identifying usage trends, as well as
for other analytics purposes.
• To meet our contractual requirements, to comply with applicable
legal or regulatory requirements and our policies, and to protect against
criminal activity, claims and other liabilities.
• For any other lawful purpose for which the information is
provided.
Aggregate
Information. To the extent permitted by applicable law, we
may use, process, transfer, and store any data about individuals and customers
or partners in an anonymous (or pseudonymous) and aggregated manner. We may
combine personal information with other information, collected online and
offline, including information from third party sources. We may also use
information in other ways with consent or as permitted by applicable law. By
using the Hopyard Recycling Services, our customers agree that we are
hereby licensed to collect, use, share and store anonymized
(or pseudonymized) aggregated data collected through the Hopyard RecyclingServices
for benchmarking, analytics, A/B testing, metrics, research, reporting, machine
learning and other business purposes.
Automated
Decisions. To the extent permitted by applicable law, we
may collect data in an automated manner and make automated decisions, including
using machine learning algorithms, about individual users of the Hopyard
Recycling Services in order to provide or optimize the Hopyard
Recycling Services offered and/or delivered, for security or analytics
purposes, and for any other lawful purpose. To the extent permitted by
applicable law, we may use automated decisions, for example, to display
advertisements and offers based on the individual’s preferences.
SHARING OF INFORMATION
To the
extent permitted by applicable law, Hopyard Recycling may share and
disclose information, including personal information, as set forth below:
• Customers. We may share
information with our customers and their service providers and other platforms
that may assist those customers.
• Affiliates and Agents. We
may share information with our affiliates or any business partners or agents
acting on our behalf.
• Service Providers. We may
share information with our service providers, agents, vendors and other third
parties we use to support and advertise the Hopyard Recycling Services
and our business. We share personal information with such third parties to the
extent necessary to provide services to us, and pursuant to binding contractual
obligations.
• Advertising and Marketing. To
the extent permitted by applicable law, we may share information with third
parties for marketing, advertising, promotions, contests, or other similar
purposes. If required by applicable law, we will share such data for
advertising and marketing purposes only in an aggregate, anonymous, and
de-identified manner.
• Mergers, Acquisitions, Divestitures. We
may share, disclose or transfer information to a buyer, investor, new
affiliate, or other successor in the event Hopyard Recycling, or any
affiliate, portion, group or business unit thereof, undergoes a business
transition, such as a merger, acquisition, consolidation, reorganization,
divestiture, liquidation or dissolution (including bankruptcy), or a sale or
other transfer of all or a portion of any assets of Hopyard Recycling or
any affiliates or during steps in contemplation of such activities (e.g.,
negotiations and due diligence).
• Law Enforcement and National Security. We
may share information with legal, governmental, or judicial authorities, as
instructed or required by those authorities or applicable laws, or to comply
with any law or directive, judicial or administrative order, legal process or
investigation, warrant, subpoena, government request, regulatory request, law
enforcement or national security investigation, or as otherwise required or
authorized by law.
• Protection of Rights, Property or Safety. We
may also share information if, in our sole discretion, we believe disclosure is
necessary or appropriate to protect the rights, property or safety of any
person, or if we suspect fraud or other illegal activity,
Hopyard Recycling may also disclose personal information for other
purposes or to other third parties when an individual has consented to or
requested such disclosure, or where a customer has obtained permission from
such individual, or where such disclosure is otherwise legally permitted for
legitimate business purposes, and, for customer data, with such customer’s
authorization or otherwise in accordance with Hopyard Recycling’sagreement
with such customer.
COOKIES
We may use cookies and similar technologies to operate and improve the Hopyard
Recycling Services, as well as to simplify our interaction with you. A
“cookie” is a unique numeric code that we transfer to your computer so that we
can keep track of your interests and/or preferences and recognize you as a
return visitor to the websites. We may use cookies, log files, pixel tags, web
bugs, web beacons, clear GIFs, Local Storage Objects (LSOs) such as HTML5 and
Flash or other similar technologies to collect information about the ways you
interact with and use the Hopyard Recycling Services, to support and
enhance features and functionality, to monitor performance, to personalize
content and experiences, for marketing and analytics, and for other lawful
purposes. We may also engage third party service providers to provide
advertisements and promotions on our behalf, or authorize third parties to
advertise and market products and services via the Hopyard RecyclingServices.
We may use the following types of cookies and similar technologies:
• Strictly necessary cookies required
for the operation of the Hopyard Recycling Services. They include,
for example, cookies that enable you to log into secure areas.
• Analytical/performance cookies that
collect information about how you use the Hopyard Recycling Services.
They allow us to recognize and count the number of visitors and to see how
visitors move around our website. This helps us to improve the way our website
works. These cookies are sometimes placed by third party providers of web
traffic analysis services.
• Functionality cookies that
remember choices you make and recognize you when you return. This enables us to
personalize our content, greet you by name and remember your preferences (for
example, your choice of language or region).
• Targeting cookies that
collect information about your browsing habits such as the pages you have
visited and the links you have followed. We use this information to make our
website more relevant to your interests, and, if we enable advertising, to make
advertising more relevant to you, as well as to limit the number of times you see
an ad. These cookies are usually placed by third-party advertising networks.
They remember the other websites that you visit and this information is shared
with third-party organizations, for example, advertisers.
Most internet browsers accept cookies by default. You can block cookies by
activating the setting on your browser that allows you to reject all or some
cookies. The help and support area on your internet browser should have
instructions on how to block or delete cookies. Some web browsers (including
some mobile web browsers) provide settings that allow you to control or reject
cookies or to alert you to when a cookie is placed on your computer, tablet or
mobile device. Although you are not required to accept cookies, if you block or
reject them, you may not have access to all of the features available through
the Hopyard Recycling Services.
We may use third party analytics such as Google Analytics or similar analytics
services. The analytics providers that administer these services may use
technologies such as cookies and web beacons to, among other things, help us
analyze how visitors use our websites.
We may use third-party advertisers to serve or track advertisements on or
relating to the Hopyard Recycling Services. These third parties may
use cookies and other tracking and analytical technologies to, among other
things, record which ads your browser has loaded and which pages you were
viewing when ads were delivered or accessed. Information so collected is
subject to the privacy policies of those third parties, which you should
carefully review. We have no control over third party use of cookies.
DATA RETENTION
To the extent permitted by applicable law, we may retain information for as
long as is reasonably necessary to provide the Hopyard RecyclingServices
or as needed for other lawful purposes. We may retain cached or archived copies
of information. We may retain anonymized or pseudonymized, aggregated data
indefinitely, to the extent permitted under applicable law. We may be required
to retain some data for a longer period of time because of various laws and
regulations or because of contractual obligations. We also will retain
information as long as reasonably necessary to comply with our legal and
contractual obligations, resolve disputes and enforce our agreements.
CHOICES AND OPT-OUT
To the extent required by applicable law, or in our discretion otherwise, we
will allow customers and individuals to limit use of personal information. If
at any time after providing us with your personal information such information
changes or you change your mind about receiving information from us, you may
request access to your data or that your data be changed.
If you no longer wish to receive our communications, you may opt-out of
receiving them at any time by following the instructions included in each
communication, by sending a blank email request to unsubscribe@Hopyard
Recycling.com, or by mail at Hopyard Recycling, 730 Milford Rd. Merrimack,
NH 03054, Attn: Senior director, Information Security. Please note: Even though
you may choose to unsubscribe from our communications, for security reasons we
will always attempt to send you transaction-related order, backorder and
shipment confirmation emails concerning your purchase through our website.
CROSS-DEVICE TRACKING
When you use your mobile device to interact with us or use the Hopyard
Recycling Services, we may receive information about your mobile device,
including a unique identifier for your device. We and our service providers and
third parties we collaborate with, including ad networks, may use
cross-device/cross-context tracking. For example, you might use multiple
browsers on a single device, or use various devices (such as desktops,
smartphones, and tablets), which can result in your having multiple accounts or
profiles across these various contexts and devices. Cross-device/cross-context
technology may be used to connect these various accounts or profiles and the
corresponding data from the different contexts and devices.
THIRD PARTY SITES
The Hopyard Recycling Services may provide links to other websites or
resources over which Hopyard Recyclingdoes not have control (“External Web
Sites”). Such links do not constitute an endorsement by Hopyard Recycling of
those External Web Sites. You acknowledge that Hopyard Recycling is
providing these links to you only as a convenience, and further agree
that Hopyard Recycling is not responsible for the content of such
External Web Sites. Your use of External Web Sites is subject to the terms of
use and privacy policies located on the External Web Sites.
SECURITY
To prevent unauthorized access or disclosure, to maintain data accuracy, and to
ensure the appropriate use of personal information, we employ procedural and
technological measures that are reasonably designed to help safeguard the
information we collect. Hopyard Recycling may use encryption, secure
socket layer, firewall, password protection and other physical security
measures to help prevent unauthorized access to such. Hopyard Recycling may
also place internal restrictions on who in the company may access data to help
prevent unauthorized access to such information.
Unfortunately, no data transmission over the Internet or data storage system
can be guaranteed to be 100% secure. Therefore, despite our efforts, we cannot
guarantee its absolute security. We do not warrant or represent that personal
information about you will be protected against, loss, misuse, or alteration by
third parties.
Where required under applicable law or by contract, we will notify the
appropriate parties or individuals of any loss, misuse or alteration of personal
information so that such parties or individuals can take the appropriate
actions for the due protection of their rights. If such personal information is
information of a Hopyard Recycling customer, we will notify such
customer and coordinate with them regarding any required notices to particular
individuals.
CHILDREN
We recognize the importance of protecting the privacy and safety of children.
The Hopyard RecyclingServices are not intended for children under 13 years
of age – and for European residents, for children under 16 years of age (see
our European Privacy Policy). We do not knowingly collect personal information
from children under 13. Anyone under 13 should not use the Hopyard
Recycling Services. If we learn we have collected or received personal
information from a child under 13 without verification of parental consent, we
will delete that information. If you believe we might have any information from
or about a child under 16, please contact us as set forth below.
INTERNATIONAL DATA TRANSFERS
The Hopyard Recycling Services may be provided using resources and
servers located in various countries around the world, including the United
States and other countries. Therefore, personal information about individuals
or customers may be transferred, processed and stored outside the country where
the Hopyard RecyclingServices are used, including to countries outside the
European Union (“EU”), European Economic Area (“EEA”) or Switzerland, where the
level of data protection may not be deemed adequate by the European Commission.
CALIFORNIA PRIVACY RIGHTS
Under California’s “Shine the Light” law, California residents who provide
personal information in obtaining products or services for personal, family or
household use may be entitled to request and obtain from us, once per calendar
year, information about customer information we have shared, if any, with other
businesses for such other businesses’ own direct marketing uses. If applicable,
this information would include the categories of resident information and the
names and addresses of those businesses with which we shared such resident
information for the immediately prior calendar year. To obtain this
information, please contact us as indicated below. Please include sufficient
personal identification information so that we can process the request,
including that you are a California resident.
QUESTIONS, COMPLAINTS AND DISPUTES
If you have any questions about this Privacy Policy, or our collection, use,
sharing or storage of information about you, you can contact us by email at
infosec@Hopyard Recycling.com, or write to the following address:
Attn: Senior Director, Information Security
Hopyard Recycling.
CLASS
ACTION WAIVER. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER
ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER
IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
DISPUTE
RESOLUTION. Except as otherwise expressly provided above,
or in our European Privacy Policy or otherwise required by applicable law, you
agree that the exclusive jurisdiction of any actions arising out of, relating
to, or in any way connected with, this Privacy Policy, shall be in the state or
federal courts, as applicable, located in the State of New Hampshire, USA.
PRIVACY POLICY UPDATES
Hopyard Recycling may update this Privacy Policy from time to time in our
sole discretion to reflect changes to our information and privacy
practices. Hopyard Recycling will post any updated Privacy Policy on
this page or in the Hopyard RecyclingServices, or with any notice to
individual users if required by applicable law. Continued use of the Hopyard
Recycling Services after any such modifications constitutes acceptance to
any such modified Privacy Policy. Hopyard Recyclingencourages you to
review this Privacy Policy regularly for any changes. The date of last revision
is shown at the “Last Updated” legend at the top of this page.
EUROPEAN PRIVACY POLICY
The
following European Privacy Policy applies to residents of the European Union,
the European Economic Area and Switzerland.
Personal
Data and Processing. For the purposes of this European
Privacy Policy:
“Personal
Data” means any information relating to an identified
or identifiable natural person who can be identified, directly or indirectly,
in particular by reference to an identifier such as a name, an identification
number, location data, an online identifier or to one or more factors specific
to the physical, physiological, genetic, mental, economic, cultural or social
identity of such natural person; and
“Processing” means
any operation or set of operations which is performed on Personal Data or on
sets of Personal Data, whether or not by automated means, such as collection,
recording, organization, structuring, storage, adaptation or alteration,
retrieval, consultation, use, disclosure by transmission, dissemination or
otherwise making available, alignment or combination, restriction, erasure or
destruction.
Purposes
and Legal Bases for Processing Personal Data. Hopyard
Recycling processes data for the purposes as set forth in our Privacy
Policy, including to provide the Hopyard Recycling Services and as
explained in the Use of Information and Sharing of Information sections. To
fulfill these purposes, Hopyard Recycling may access data, including
Personal Data, to provide the Hopyard Recycling Services, to correct
and address technical, service or security problems, or in response to
contractual requirements. Please see our Hopyard Recycling Privacy
Policy Information We Collect and Data Retention sections for additional
details on how we collect, use, disclose and share data, make automated
decisions, and retain data, including Personal Data, about individual users or
customers.
Our legal bases for the processing of Personal Data are: (i) consent or (ii)
any other applicable legal bases, such as our legitimate interest in engaging
in commerce, offering products and services of value to the customers of
the Hopyard Recycling Services, preventing fraud, ensuring
information and network security, direct marketing and advertising, and
complying with industry practices.
Additional
Rights for European Residents. As a resident of the EU or
a country following substantially similar legislation regarding the protection
of Personal Data, individuals may have one or more of the following additional
rights:
Access. To request a copy of the Personal Data
we have collected about you by contacting us.
Rectification & Erasure. To request that we
rectify or delete any of the Personal Data about you that is incomplete,
incorrect, unnecessary or outdated.
Objection. To object, at any time, to Personal
Data about you being Processed for direct marketing purposes.
Restriction of Processing. To request
restriction of Processing of Personal Data about you for certain reasons, such
as, for example, if you consider Personal Data about you collected by us to be
inaccurate or you have objected to the Processing and the existence of
legitimate grounds for Processing is still under consideration.
Data Portability. To request and receive the
Personal Data we have collected about you in a commonly used and
machine-readable form.
Right to Withdraw Consent. If Personal Data
about you is processed solely based on your consent and not for any other
legitimate interest, to withdraw your consent at any time, without affecting
the lawfulness of our Processing based on such consent before it was withdrawn,
including processing related to existing contracts for our products and
services.
Right to Lodge a Complaint with a DPA. If you
believe our Processing of Personal Data about you is inconsistent with the
applicable data protection laws, to lodge a complaint with your local
supervisory data protection authority (“DPA”).
To exercise any of the above listed rights, please contact us as set forth
below and provide sufficient details so that we can respond appropriately. We
will process any requests in accordance with applicable law and within a
reasonable period of time. We may need to verify the identity of the individual
submitting a request before we can address such request. If the request relates
to data our customers collect and process through the Hopyard Recycling Services,
we will refer the request to that customer and will support them in responding
to the request. For Hopyard Recyclingcustomers, certain information may be
reviewed, corrected and updated by logging into the Hopyard Recycling Services
account and editing the profile information.
Compelled
Disclosures. Hopyard Recycling may be required to
disclose Personal Data in response to lawful requests by public authorities,
including to meet national security or law enforcement requirements.
Data
Protection Contact. Our Data Protection Contact for the
personal information collected in Hopyard Recycling with the Hopyard
Recycling Services is:
